Cancellation & Refund Policy

Last Updated: March 22, 2026

Cancellation and Refund Policy

Last Updated: March 22, 2026

At ZeroBill, we are committed to providing a transparent and efficient experience for both our consumers and merchant partners. This Cancellation and Refund Policy outlines the terms governing cancellations and refunds for services provided through the ZeroBill platform.

1. Consumer-Merchant Transactions

1.1 Digital Receipts & Loyalty

ZeroBill provides a platform for digital receipts, cashbacks, and loyalty rewards. We are not the seller of the goods or services purchased at a merchant's store.

1.2 UPI Transaction Timeouts & Auto-Refunds

  • Timeout Rule: If a transaction is not marked as "Successful" within 1 minute of returning to the ZeroBill app from your UPI payment app, the transaction will be considered Cancelled.
  • Auto-Refund: If your bank account was debited for a cancelled transaction, the amount will be automatically refunded by our payment partner within 48 hours, refund UTR will be available on ZeroBill app.

1.3 Failed or Double Transactions

  • Reconciliation: Any failed or double transactions must be reconciled between the customer and the merchant.
  • Platform Transparency: ZeroBill clearly communicates the real-time status of every transaction across our ecosystem to assist in reconciliation:
    • ZeroBill Consumer App (for customers)
    • ZeroBill Business Dashboard (for merchants)
    • ZeroBill Business App (for merchants)
    • ZeroBill Billing Operator Dashboard (for store staff)

1.4 Refund Amount & Cashback

  • Net Refund: For any failed transaction that was debited and subsequently refunded, the refund amount will be exactly equal to the payment made by the consumer post-cashback (the actual amount debited).
  • Cashback Validity: The cashback earned on such a transaction will remain valid into your ZeroBill wallet (unless a discrepancy is identified).

1.5 Product Returns & Merchant Refunds

If you wish to return a physical product purchased at a merchant's store:

  • The refund request must be initiated directly with the Merchant.
  • The Merchant’s own return and refund policy will apply.

1.6 Cashback Non-Refundability

Cashback earned on the platform is non-transferable and cannot be "refunded" as cash to a bank account.

2. Merchant Subscriptions (ZeroBill Business)

2.1 Subscription Plans

Merchants may subscribe to premium features such as Home Delivery (0% Commission), advanced analytics, or AI-powered marketing tools on a flat subscription basis (monthly or annual).

2.2 Cancellation

  • Merchants can cancel their subscription at any time through the ZeroBill Business App or by contacting support at support@zerobill.app.
  • Upon cancellation, the premium features will remain active until the end of the current billing cycle. No further charges will be made.

2.3 Refund Policy for Subscriptions

  • 7-Day Risk-Free Trial: If you are unsatisfied with the premium features, you may request a full refund within the first 7 days of your initial subscription.
  • Pro-rated Refunds: We do not typically offer pro-rated refunds for the remaining period of a billing cycle after the initial 7-day window.
  • Duplicate Charges: In the event of accidental duplicate payments, a full refund of the duplicate amount will be processed upon verification.

3. Refund Process & Timelines

3.1 Initiation

All valid refund requests (for subscriptions or platform-related issues) must be sent to support@zerobill.app with the transaction details.

3.2 Processing Time

Once a refund is approved by ZeroBill:

  • The refund will be credited back to the original payment source (UPI, Credit/Debit Card, Net Banking).
  • Standard processing time is 5 to 7 working days, depending on your bank's policies.

4. Contact Us

If you have any questions regarding cancellations or refunds, please reach out to our support team:

ZBT Innovations Private Limited

Email: support@zerobill.app

WhatsApp: +91 8073329670